Foil Wrapped Chocolates - FAQs
Q: How much does shipping cost?
A: Shipping charges vary depending upon your location in the United States and the shipping service that you select.
Q: Why is shipping so expensive?
A: We agree, shipping
sure can be expensive, especially to the western half of the continent. We are
located in the Fairfield, NJ.
Unfortunately, shipping costs are determined by weight and bulk candy has a high
shipping-to-product-cost ratio. Here is an example – you purchase a book for $24
and the shipping cost will be say, $4 (1/6 of the price of the book); on the
other hand, when you purchase $24 worth of chocolate, your shipping cost will
more likely be $8 (1/3 of the price of the chocolate). Products such as CDs,
electronics, clothing, and flowers are light; therefore, their shipping costs
will not represent a large percentage of their total order cost. S
In addition, FEDEX and UPS have added a temporary surcharge to reflect the rising cost of fuel.
Q: Is the Foil Wrapped Chocolates store secure?
A: Yes, the Foil Wrapped Chocolates store is hosted by Yahoo! Inc. and all information is stored remotely on their secure servers. The site utilizes security monitoring and 128-bit encryption of all critical data. All credit card information is deleted from Yahoo! computers after a period of 30 days from the day that you place your order.
Q: Why do you want my telephone number?
A: We promise not to use your number unless we need to contact you regarding your order (i.e. If we're out of stock, or would like to discuss the shipping method chosen).
Q: I've absolutely got to have my candy tomorrow. What do I do?
A: Give us a call, and we'll do our best to accommodate your needs.
Q: Why do you want my email address?
A: Likewise, we've found that the best way to keep our customers is not to annoy them! We won't clog your inbox with SPAM. We certainly wouldn't ever sell your information to other companies to solicit you. We only ask for your email address in case we need to get in touch with you- that's it! We do NOT spam our customers.
Q: Does Foil Wrapped Chocolates respect my privacy and promise to keep ALL the information that I provide private and secure?
A: Yes. All information is stored securely on Yahoo! computers, not Foil Wrapped Chocolates computers. Credit card information is deleted from Yahoo! Store computers after one month's time. We do not give or sell any customer-specific information to any third party.
Q: Do you guarantee that I will be satisfied with my order?
A: Satisfaction is guaranteed on all of our products. If you receive chocolate that is broken, damaged, or not the item you ordered, please call or email us immediately. If chocolate melts because no one was there to receive it and it is left outside, we will not be responsible. We suggest shipping to your place of business.
Q: How do I know chocolates won't melt during the summer months?
A: We do everything possible to safeguard against melting. Foil Wrapped Chocolates uses insulated cooler boxes, and reuseable gel ice packs ( for an additional cost of only $5.50), which turns your box into a little ice cooler! Unfortunately, these materials won't protect against the heat for longer than two days, so you will need to select shipping that takes two days or less. Also, we will only ship out meltable orders on Monday through Wednesday (otherwise, your candy will just sit in a hot UPS hub over the weekend, thus defeating the purpose of you paying extra for shipping).
Q: Can I get a sample?
A: Samples are usually free. We ask that you supply us with either a Fedex, UPS or DHL shipper number. We do the rest.
Q: I noticed that you have a "coupon code" area on your order form. How do I get a coupon?
A: Sign-up for the Foil Wrapped Chocolates Newsletter for Coupons and special deals available exclusively to Foil Wrapped Chocolates Newsletter subscribers.
